Question 1

US, UK, Canada, Australia, Germany, etc. Shipping - Latest Info

Accepted Answer

April 12, 2022 - STANDARD AIRMAIL SHIPPING NOT AVAILABLE TO CERTAIN COUNTRIES / SUBSCRIBERS RECEIVE 2 MONTHS AT A TIME   Standard Airmail Shipping to the United States, the United Kingdom, Canada, Australia, Germany and other European countries has been suspended. Customers in these countries now have the below shipping options at checkout.   If you are a ramen pack subscriber in any of these countries, you will now be receiving 2 subscription months (not 1 month) at a time. Check for your country under FAQ "Which shipping method will be used for my country?" below.      USA  SURFACE MAIL Extra Cost: None // Estimated Delivery Time: 3 Months EXPRESS AIRMAIL  Extra Cost: $16 per ramen pack // Estimated Delivery Time: 1.5-2 Weeks   CANADA  EXPRESS AIRMAIL  Extra Cost: $16 per ramen pack // Estimated Delivery Time: 1.5-2 Weeks   AUSTRALIA, UK, GERMANY AND OTHER COUNTRIES IN EUROPE   SURFACE MAIL Extra Cost: None // Estimated Delivery Time: 3 Months EXPRESS AIRMAIL  Extra Cost: $25 per ramen pack // Estimated Delivery Time: 1.5 - 2 Weeks   If you have any questions or concerns, please reach out: info@instantramen.jp
As always, we're monitoring the ever-changing global shipping situation.

Question 2

Which shipping method will be used for my country?

Accepted Answer

- Default shipping methods are below (no additional fees at checkout). But these shipping methods can suddenly change given the turbulent global shipping environment.  - Faster shipping method (Express Airmail) available for an additional fee.       Airmail + Tracking Europe Albania - Bulgaria - Ireland - Switzerland - Spain - Croatia - Turkey - Slovenia - Slovakia - Gibraltar - Armenia - Cyprus     Asia Azerbaijan - Indonesia - Malaysia - Philippines - Singapore - South Korea - Hong Kong - Sri Lanka - Taiwan - Thailand - Vietnam    Africa  South Africa   Oceania New Zealand   South America Columbia - Chile (only Express Airmail)    North America Canada (only Express Airmail) - Mexico      Surface Mail Europe Bosnia and Herzegovina - Italy - United Kingdom - Germany - France - Belgium - Netherlands - Denmark - Norway - Sweden - Finland - Poland Portugal - Greece - Austria - Luxembourg - Montenegro - Monaco - Malta - Lithuania - Latvia - Iceland - Hungary Estonia - Czech Republic - Romania - Georgia (Express Airmail possible for an additional fee)   North America United States (Express Airmail possible for an additional fee)    Asia India (Express Airmail possible for an additional fee)   Oceania Australia (Express Airmail possible for an additional fee)   - If your country is not listed, expedited shipping (DHL) is the only possibility - Shipping to Brazil and China is not possible due to high customs fees

Question 3

How much does shipping cost?

Accepted Answer

Shipping is free for all ramen packs expect for Canada, where express or expedited shipping are the only options (other shipping methods to Canada have been suspended). The declared value of each pack is normally under the allowed duty free amount for most countries. However, please note that depending on your country's import laws, there may be additional custom fees.

Question 4

When will my pack ship?

Accepted Answer

After purchasing, your ramen pack will be shipped within 7 business days. You'll receive a confirmation email after the purchase and another email when the pack has been shipped.

Question 5

What is the estimated delivery time?

Accepted Answer

Different shipping options are available at checkout. For more info about your particular country, please scroll down to the last question ("Which shipping method will be used for my country").   Please note that there can be delays due to the ever-changing global shipping situation. Some countries may only have Surface Mail as an option (not Airmail).

Question 6

Are shipments tracked?

Accepted Answer

All shipments are currently tracked. But this can change in the future, relative to the shipping methods available.

Question 7

How do your Ramen Subscriptions subscriptions work?

Accepted Answer

When you subscribe, you’ll pay for the first month at checkout. We’ll then ship your first ramen pack to you within 7 business days. After this, you’ll be billed on the same day each month until the end of your subscription.    Example:  You sign up on March 17th and pay for the first month. The next payment will be April 17th and so on until the end of your subscription.    See our Terms and Conditions for more details.

Question 8

Will my subscription automatically renew?

Accepted Answer

No, your subscription will last until the end of the term chosen by you. This means that if you have a 12 month subscription, your subscription will automatically end after the last month of payment (the 12th month).

Question 9

Will my Ramen Subscription automatically renew?

Accepted Answer

No, your subscription will last until the end of the term chosen by you. This means that if you have a 12 month subscription, your subscription will automatically end after the last month of payment (the 12th month).

Question 10

How do I cancel my Ramen Subscription?

Accepted Answer

Please send us an email - info@instantramen.jp

Question 11

My ramen has not arrived yet, what now?

Accepted Answer

Please note that arrival time can be affected by the number of available flights, national holidays, weather conditions, or other factors outside of our control.   If you're worried about your shipment, please contact us at info@instantramen.jp and we’ll promptly look into it.

Question 12

When I opened my package one of the items was damaged

Accepted Answer

We try our best to package the ramen in a manner that should prevent breakage. But if this does occur, please send us an email with a photo of the damaged item: info@instantramen.jp

Question 13

Risk of Loss

Accepted Answer

The products purchased on this website will be shipped using a third party. Once the purchased items have been delivered to the shipping company, the risk of loss has been passed onto the buyer of the product. It is the responsibility of the buyer to submit the correct address information and we cannot be held responsible for any errors made by the buyer.  ​ The Ramen Packs sold on InstantRamen.jp may contain (dried) meat or egg products.
Please check your local regulations, as we are not responsible for what occurs at customs - whether the Ramen Packs are confiscated or otherwise.   Terms and Condiditons

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